Please Note: if you are an auction buyer and have a complaint or an issue that relates to any other below, this is not the form for you.
please use our Concerns Form, by clicking the button below:
If you are not an auction buyer and wish to raise a concern regarding our service to you, this is the place to raise your concern via the confidential form on this page. We take customer complaints very seriously and we will acknowledge your complaint in writing to you within 5 working days.
Alternatively, you can contact us by email at [email protected] or contact our customer service team on 0845 190 6363